Terms and Conditions

Orders and delivery
We will aim to despatch your goods within 1-5 days of receiving your order, although it may be longer if the item is not in stock.
Depending on the value and size of the package, your goods will be delivered by Royal Mail or a courier. Whichever service is used, a signature may be required on receipt.
If nobody is available to sign for your goods the courier will leave a card telling you how to rearrange delivery. If you fail to contact the courier to rearrange delivery, your parcel will be returned to Ability World Ltd as ‘undeliverable’ and there will be a further delivery charge to re-send your order.
Courier delivery services are normally only available Monday to Friday, 9am to 5pm. Just before and after holiday periods parcel delivery firms are extremely busy and shipments may be delayed. Please bear this in mind, and our own opening times (published on our website) if you place an order just before Christmas or a Bank Holiday.

Please check your goods on receipt
Please check that the contents of the consignment match the items listed on the delivery note or invoice, and report any discrepancy to Ability World within 14 days of the despatch date.
Returns Policy
We hope you are happy with your order, but Ability World Ltd operates a 30 day sale or return policy in case you need to return a product to us. Please read the notes below carefully before you call Ability World on 0845 47 47 245 to arrange a product’s return.
All returns:
  1. The product must be received at Ability World in as-new condition. If the product has been used or is not in good condition, then credit / replacement may not be allowed.
  2. Products returned without prior arrangement may not be processed and the credit / replacement may not be given.
  3. You will be charged (or will need to pay) postage to return a product to us if it is your decision not to keep the product. Ability World will only pay return postage if the product is faulty or if we have made a mistake, for example if we sent you the wrong product.
  4. Refunds will be processed within 14 days of the returned item being received by us
'Change of mind' returns
If you wish to return a product to us that is not faulty and has not been sent to you in error, Ability World will refund the cost of goods returned, less the amount that we incurred in posting the items to you.

If you are returning items to us on the above basis, small, low-value items may usually be returned via the Post Office at their 'small parcel' second class post rate (£2.90) or 'large letter' rate (£0.73 to £2.01). First class will cost more. 
Faulty / incorrect goods returns
We will replace a faulty product or, if you prefer, refund it’s purchase value, on receipt of the faulty goods. 'Faulty' is defined as manufacturing defect or damage in transit to our customer. No exchange or refund will be possible if the product has been damaged by a customer due to neglect or misuse.
Refunds for the full amount paid will normally be made to the same debit or credit card that was originally used for the purchase, or by cheque.

Payments
We only accept credit card payments using Visa, MasterCard, Solo and Switch debit cards.
Tax Charges
We do not currently charge VAT and are therefore unable to provide exemption from VAT on qualifying products.


Internet Credit Card security
Our site is a secure e-commerce site and uses the latest encryption technology with our e-commerce partners.
Complaints
We hope you will be delighted with Ability World’s products and service, but if for any reason you are unhappy with our service please call us on 0845 47 47 245 or email: david@ability-world.com.   We will immediately investigate the problem and make every effort to correct it.

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