How to contact Ability World:

Mailing address for purchase orders, remittance advices and other correspondence:

Ability World Ltd
43 Svenskaby
Orton Wistow

Phone (Mon-Fri, 9am - 5pm): 0845 47 47 245

Fax: 0845 26 97 245


General enquiries, please email enquiries@ .....

You can email orders to orders@ .....

Ordering online from

You can order through our website and pay by:

  • Debit/credit Card - use either the SagePay or PayPal Secure Payments option (you don't need a PayPal account). If you have any difficulties completing your transaction please call us or email and we will be happy to help you.

  • PayPal Express

  • Cheque - select 'pay by cheque' and follow the instructions at check out, or complete the order form below and send it to us with your payment (see below). Cheques must be payable to Ability World Ltd.

We accept purchase orders

NHS, Local Authorities, Schools / Colleges and other organisations may purchase on standard credit terms. If you don't have your own order and VAT exemption forms, please download the order form from the link below.

Individuals ordering by post

If you wish to send us an order by post, please select the link below to download and print a copy of our order form.  Send your order form with payment and, if relevant, a VAT exemption form.


 VAT exemption

If you are a charity or individual and are eligible for exemption from VAT, a copy of our VAT exemption form can be downloaded and printed from the link below.  VAT exemption is available on

This form must be sent with your order, or VAT will be charged.

any, but not all, products are eligible for exemption from VAT - if you are unsure whether the product in which you are interested is eligible, please contact us.  As a general rule, products that were designed specifically for use by someone with a disability tend to be eligible for VAT exemption (e.g. a BIGmack Communication Aid), but multifunctional products that are used by a wide range of people are usually not eligible (e.g. choice/display boards).

For more information about VAT exemption please click here to read a brief guide.

We are unable to advise you about your own eligibility to claim VAT exemption on the products that we offer, so please take advice before claiming.


If you have any questions please call us on 0845 47 47 245

Delivery charges

Our delivery charges are based on your order total, excluding VAT, as follows:

Your order total, excluding VAT

Delivery charge

Mainland UK

£0 - 29.99

£3.00 +VAT

£30.00 - 99.99

£5.00 +VAT

£100 or more


Eurozone, Nothern Ireland & Isle of Man

€0 - 34.99

£5.00 +VAT *

€35.00 - 119.99

£10.00 +VAT *

€120.00 or more

£18.00 +VAT *

   * or Euro equivalent where relevant