Ordering online from Ability World is quick and easy

You can order through our on-line store 24 hours a day, 365 days a year!

We are happy to accept payment by:

  • Debit/credit card - using either SagePay or Paypal Secure Payments System (simply choose either SagePay or Paypal when you check out, to pay by debit or credit card).  If you have any difficulties completing your transaction please call us or email orders@ability-world.com and we will be happy to help you.

  • Paypal Express

  • Cheque - select 'pay by cheque' and follow the instructions at check out, or complete the order form below and send it to us with your payment (see below).

We accept purchase orders

NHS, Local Authorities, Schools / Colleges and other organisations may purchase on standard 30 day credit terms. If you don't have your own order and VAT exemption forms, please download the order form from the link below.

Individuals ordering by post

If you wish to send us an order by post, please select the link below to download and print a copy of our order form.  Send your order form with payment and, if relevant, a VAT exemption form.


 VAT exemption

If you are a charity or individual and are eligible for exemption from VAT, a copy of our VAT exemption form can be downloaded and printed from the link below.  VAT exemption is available on

This form must be sent with your order, or VAT will be charged.

any, but not all, products are eligible for exemption from VAT - if you are unsure whether the product in which you are interested is eligible, please contact us.

As a general rule, products that were designed specifically for use by someone with a disability tend to be eligible for VAT exemption (e.g. a Voice Pen), but products that are used by a wider range of people are usually not eligible.

We are unable to advise you about your own eligibilty to claim VAT exemption on the products that we offer, so please take advice before claiming.


If you have any questions please call us on 0845 47 47 245

Delivery charges

Our delivery charges are based on your order total, excluding VAT, as follows:

Your order total, excluding VAT Delivery charge
Mainland UK
£0 - 29.99 £3.00 +VAT
£30.00 - 99.99 £5.00 +VAT
£100 or more FREE
Eurozone, Nothern Ireland & Isle of Man
€0 - 34.99 £5.00 +VAT *
€35.00 - 119.99 £10.00 +VAT *
€120.00 or more £18.00 +VAT *
   * or Euro equivalent where relevant